Return and refund
At Forest & Nest, we want you to love every piece you bring into your home. If something isn’t quite right, we’re here to help.
🔄 Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
- Items must be unused, unworn, and in original condition
- Items must be in their original packaging
- Proof of purchase (order confirmation or receipt) is required
🚫 Non-Returnable Items
The following items cannot be returned:
- Final sale or clearance items
- Gift cards
- Customized or made-to-order products
📦 Return Process
To initiate a return:
- Email us at support@forestandnest.com
- Include your order number and reason for return
- We will provide return instructions
Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.
💰 Refunds
Once your return is received and inspected:
- We will notify you of the approval or rejection
- If approved, your refund will be processed to your original payment method within 5–10 business days
Shipping fees are non-refundable.
🔁 Exchanges
We only replace items if they are:
- Damaged
- Defective
- Incorrect
If you need an exchange, contact us at support@forestandnest.com.
📭 Damaged or Incorrect Items
If your order arrives damaged or incorrect:
- Contact us within 48 hours of delivery
- Provide clear photos of the item and packaging
We’ll make it right as quickly as possible.
⏳ Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card company (processing times may vary)
- Contact your bank
If you’ve done all of this and still haven’t received your refund, please email us.
📩 Contact Us
For any return or refund questions, reach out to:
support@forestandnest.com